Help and FAQ
Quick answers about ordering, shipping and returns.
Do you charge for shipping?
No. Shipping is free on every order to a US address.
Where do you ship?
We ship to addresses in the United States.
How long will my order take?
It depends on the product, supplier, destination and carrier. An estimate appears at checkout, and we send tracking when it's available.
Why did my order arrive in more than one package?
Products can ship from different supplier partners, so one order may arrive in separate packages.
Is checkout secure?
Yes. Payments are handled by Wix's secure checkout, and we never see or store your card details.
Something arrived damaged or wrong. What do I do?
Contact us before sending anything back, with your order number and photos if they help. We'll explain the next steps. Read more in shipping and returns.
Can I change or cancel my order?
Changes or cancellations aren't always possible once an order is submitted, so contact us as soon as you can.
How do refunds work?
Approved refunds go back to your original payment method when possible. Timing depends on your bank or payment provider.